Blogs
For financial services companies, including banks, insurance companies, and investment firms, the DORA (Digital Operational Resilience) Act is a new piece of EU regulation that threatens to pose a bigger challenge than GDPR.
According to a recent study, 86% of multinational corporations regard sustainability as the most important factor for top level decision-making. Indeed, over 3,900 companies have now formally committed to clear carbon reduction targets for measuring and reducing CO2 emissions.
In the final blog of our three-part series, we explore the imperative of aligning with NIS2 regulations. Dónal Munnelly, BT's CyberSecurity Proposition Manager, highlights the directive's aim to bolster industry resilience against cyber threats and emphasises the need for long-term planning amidst evolving risks.
Case studies
BT collaborated closely with the customer on a project that looked at shaping their future contact centre strategy
Organisations everywhere are on a journey to migrate applications and services to the cloud to achieve increased flexibility and agility. One of the more complex and critical cloud projects is contact centres and enterprise telephony. They are a key sales and customer service channel for companies, especially for an insurance business.
A global technology provider for world-class hospitality brands modernised its contact centre, improving efficiencies with the Five9 platform. This strategic move empowers the company's customers to deliver exceptional guest experiences.
Research & Whitepapers
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Read our whitepaper detailing how Global Fabric will transform and future proof your connectivity.
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Read our whitepaper about strategies for managing digitalisation, cloud acceleration and tightening regulations in the banking and finance sector.
Navigating the path to industrial optimisation at scale with BT and Cisco