Reduce your costs to serve

Increase flexibility and reduce costs for your global voice estate by taking advantage of our global voice network.

Why are global voice solutions important?

The impending closure of traditional voice networks like PSTN and ISDN, and the transition to hybrid working is accelerating the adoption of digital voice and collaboration solutions. Today, global businesses need voice solutions that are flexible, efficient and cost-effective, to accommodate the rapidly changing and often unpredictable business environment. By using the data network to make voice and video calls, our digital voice solutions are playing a critical role in accelerating and future-proofing digital workplace deployments for our global customers.

Ensuring your employees and your customers can connect and communicate without interruption or failure is more important than ever. Our portfolio of digital voice solutions takes advantage of our established global network to provide industry-leading, quality voice infrastructure for some of the most demanding and intensive customer scenarios, where business-critical operations require the reliability and quality our services provides.

Moreover, when it comes to global voice infrastructure, having the right monitoring and performance reporting tools means you’ll get the right level of visibility and analytics to understand activity and service behaviours.

Why choose BT for global voice solutions?

It’s not just the service that makes the difference, but who you choose it with. Why choose global voice solutions from BT?

• Our global coverage - we can provide Global SIP Outbound in 73 countries, and Global SIP Full PSTN replacement in 24 countries and counting (with 9 more countries in our roadmap over the next 18-24 months)
• Our quality and reliability of service - we provide voice infrastructure to some of the most demanding and intensive customer scenarios, where our reliability and quality of service is critical to their business-critical operations. Our global voice network is built on our own fabric, meaning we provide industry-leading quality, availability, with excellent performance monitoring and analytics capabilities. Moreover, on our global voice network you get the assurance of enhanced incident management and fraud protection
• Our experience - we have set up advanced global telephony solutions for over 350 customers, hosting more than 4 million numbers on behalf of our customers, routing more than 320 million minutes per month across our Global SIP platform alone

Faster business results with our user adoption support

Adopting new technology into your business is quite often not as challenging as you may think.

Most technology partners are experienced in integrating solutions into customers infrastructure, the hardest part is often getting your people to use it. One of the biggest barriers to new technology solutions in any business is the lack of training and support to help their people seamlessly migrate over to using the new systems / platforms. Your people need you to make the switch as easy as possible for them, so that their day-to-day is not impacted. Because new technology should enhance their role, not make it harder. That's why we've made it the key focus of our service delivery.

We’ve designed a digital-first user adoption service to enable speed and flexibility in the support you need. This starts with our online learning hub providing ongoing support for you and your users from day one, which is vital with how fast-paced cloud technology evolves. Our support gives users the choice of the following learning tools; getting started guides, short videos, live training, pro tips and blogs, making sure there is something for everyone.

To help you launch your new technology, we also provide an online checklist, helping you map out what to communicate to your users, how to select the right training and share assets to engage them.

Additionally, if more support is required, our highly experienced team are always on hand to provide advice and to run a discovery session to build a tailored plan on how to launch and manage ongoing adoption.

Our priority is to increase satisfaction amongst users, improve the service launch experience and accelerate adoption.

Improve your organisation's communication using our global voice network via direct routing to create a flexible cloud-based phone system within Microsoft Teams. 

Many organisation adopting Microsoft Teams as their cloud collaboration solution, are looking to move away from their traditional voice solution. Ensuring a smooth journey to cloud voice is important, and it needs to work for organisations today and in the future. That’s why we’ve combined our global SIP network with Microsoft Teams, giving you a direct routing capability that provides cloud-based calling to Microsoft Teams. So you can get the scalability, improved user experience and reduced infrastructure costs of cloud telephony. With the complexities of transformation managed by us. Giving your people the ability to make and receive calls from their collaboration tool, regardless of device or location. 

Microsoft Teams benefits:

• Excellent end-user experience – we monitor call quality and utilisation to ensure end users have a great experience
• An easier transformation – our experience, people and network make the transition and adoption of cloud-based services like Microsoft Teams smoother
• Reduced costs and a simplified environment – moving to cloud-based services removes stranded costs associated with legacy infrastructure, while creating a simpler environment to manage
• Support for hybrid working – our solution gives your people the tools and support needed to securely work and collaborate from anywhere

Why choose Microsoft Teams Voice with BT?

It’s not just the service that makes the difference, but who you choose it with. Why choose Microsoft Teams Voice with BT?

• Proven experience with Microsoft solutions – we've been deploying and managing Microsoft collaboration tools for more than a decade, and support over half a million users globally across them
• Straightforward voice migration – we have a wealth of experience delivering voice transformations and migrations for global organisations. We tackle the complexities involved in transformation making it simple to move to the cloud
• Global reach, global recognition – we have the network and reach to support your voice needs with Microsoft Teams in over 180 countries
• User adoption – our dedicated user adoption specialists ensure smooth transitions to new technologies. With ongoing support available to help your people after deployment

Cisco Webex Meetings with BT makes collaborating easy.

We offer secure, integrated audio, video and content sharing, so you can enjoy a first-class meeting experience regardless of device or location – with crisp, clear audio and video. The Webex app allows your people to chat, share documents and leverage intelligent features such as AI-powered notetaking. The app provides deep integrations with other tools such as Salesforce to increase your people’s productivity.

Our solution offers expert support in deploying and managing Webex Meetings in-life. Reducing complexity and risk for your organisation, allowing you to focus on what matters most. 

Webex Meetings benefits:

The benefits your organisation can get from Webex Meetings with BT:

• Experience – a comprehensive managed service which ensures a simple, yet brilliant meeting experience
• Choice – with a choice of connectivity and our world-leading voice network to provide extended reach
• Reduced costs – more productive meetings for quicker decision making with less travel and disruption
• Connect outside your organisation – connect with contacts outside your organisation quickly and easily, giving them options that best suit them
• Security – it’s in our DNA, and our meetings solutions are no exception. Webex Meetings with BT gives you all the benefits of Webex, verified by our Security experts
• Leading Cisco partner – For over 30 years we’ve combined Cisco’s innovations with our global reach and transformation solutions. Our joint success has come by focusing on your big picture and tailoring solutions to your exact situation

Why choose Webex Meetings with BT?

It’s not just the service that makes the difference, but who you choose it with.

• A wealth of transformation experience – from setup through to deployment and beyond, we’ve been transforming customers with Cisco solutions for decades. Giving us the experience to ensure a smooth transformation for your organisation
• Commercial flexibility – we offer scalable and flexible commercial terms including in-country billing
• User adoption services – with our experienced user adoption teams, you’ll reach your desired outcomes faster Without the end-user frustration
• Leading Cisco partner – For over 30 years we’ve combined Cisco’s innovations with our global reach and transformation solutions. Our joint success has come by focusing on your big picture and tailoring solutions to your exact situation

Download datasheet

Cisco Webex Calling with BT uses our global voice network, supported by a comprehensive managed service, to enable hybrid working and improve your organisation’s agility and cost-efficiency. 

Webex Calling with BT overcomes the challenges of managing and maintaining legacy voice and infrastructure by replacing it with cloud-based calling using our global voice network and comprehensive managed service. Allowing you to streamline administration and maintenance of your voice environment whilst reducing your organisation's costs.

The Webex app provides a consistent user experience regardless of device or location. 

Benefits:

• Experience – a comprehensive managed service which ensures a simple, yet brilliant meeting experience
• Cost-efficient – save up to 45% when you shift to cloud-based voice with centralised SIP services
• Flexibility – make and receive calls from anywhere - no longer being tied to the office by on-premises infrastructure
• Great user experience – cloud-calling solutions utilise AI and API integrations to bring advanced features such as voice transcription
• Scalability – faster and simpler deployment of services as there is less physical infrastructure

Why choose Webex Calling with BT?

It’s not just the service that makes the difference, but who you choose it with.

• Deep voice transformation experience – we’ve been transforming customers’ voice estates for decades, working in dozens of environments. That experience equips our people with the knowledge to deliver voice transformations in even the most complex scenarios
• User adoption services – with our experienced user adoption teams, you’ll reach your desired outcomes faster. Without the end-user frustration
• Leading Cisco partner – For over 30 years we’ve combined Cisco’s innovations with our global reach and transformation solutions. Our joint success has come by focusing on your big picture and tailoring solutions to your exact situation
• Our global voice network – your calling solution will be deployed on our global voice network, providing carrier-grade full PSTN SIP trunking – compliant to in-country regulations. Our voice network is trusted to deliver over 10 billion minutes a year for our customers
  

Zoom Meetings provides a simple yet feature rich collaboration to the modern, hybrid workforce.

Whether you’re in the office, at home or on the move – your people get a reliable, consistent meeting experience. Ensuring frictionless video experience on desktop, mobile, meeting rooms and spaces. All the tools you need to transform user experience are your fingertips- supported by a partner you can trust. Without compromising on security, flexibility or support. With our managed service, we enable your collaboration. Giving you support globally, at any time. Combining Zoom Meetings and Zoom Phone with BT gives you the power of both, using the same application managed by a single partner.

Zoom Meetings benefits:

The benefits your organisation can get from Zoom Meetings with BT:

• Experience – a comprehensive managed service which ensures a simple, yet brilliant meeting experience
• Choice – with a choice of connectivity and our world-leading voice network to provide extended reach
• Flexibility – a scalable and flexible managed service that gives you total control of what you spend. You’ll be paying per user per month, only for the employees that use it
• Security – it’s in our DNA and our meetings solutions are no exception. Zoom Meetings with BT gives you all the benefits of the simple Zoom user experience verified by our Security experts

Why choose Zoom Meetings with BT?

It’s not just the service that makes the difference, but who you choose it with. Why choose Zoom Meetings with BT?

• Global voice network – we offer free PSTN calling from 60 countries
• A wealth of transformation experience – with years of experience, we know what we’re doing. From setup through to deployment and beyond, we’ve been supporting multinational customers with complex transformations for a long time
• User adoption services – with our experienced user adoption teams, you’ll reach your desired business outcomes faster. Without the end-user frustration
• Secure  – all our meeting solutions are checked, tested and verified by our security teams to make sure your people can keep working – wherever they are – and that your organisation stays operational
• Leading Zoom partner  – we’re proud to receive the Carrier Innovation Award 2020.  As the first partner to offer a fully managed service for Zoom Meetings, this award recognises the experience and global scale we bring to our customers

Download datasheet

To realise cloud benefits of scale and flexibility, BT will identify the best-fit products and services for migrating your contact centre.

We will plan a roadmap for transitioning on-premise services and legacy applications, striking a balance between sweating assets and capitalising on more agile solutions.

Benefits:

• Make a business case for cloud migration that encompass cost-benefit analysis of the move from capital to operational expenditure
• Plan cloud-ready networks to give your contact centre the resilience and bandwidth it will need
• Design a cloud contact centre where security and compliance are embedded in the environment

Let's you enable calling and audio conferencing directly through Microsoft Teams.

With Operator Connect, you can:

• make calls to mobiles or landlines straight from Microsoft Teams with your dedicated phone number and call plan
• Purchase and assign numbers to your entire team directly from one familiar interface
• Cut infrastructure costs with our cloud-based solution
• Port numbers from your existing supplier

Read below to find out more

Leverage the power of a cloud phone system

Zoom Phone is a simple and straightforward cloud-based phone system. Allowing you to unify communications with voice, video, chat and collaboration over a single platform. Simplify your infrastructure and remove the need for on-premises phone solutions. Our solutions allows you to place calls using your desktop or phone, giving your organisation the flexibility required for modern, hybrid working.

With our managed service, we enable your collaboration. Giving you support globally, at any time. Combining Zoom Phone and Zoom Meetings with BT gives you the power of both, using the same application managed by a single partner.

Benefits:

• Experience – a simple and cost-effective cloud phone system, backed by our managed service which supports you 24/7, globally
• Choice – our leading voice network provides extended reach with SIP integration, PSTN reach and optional data connectivity
• Reduced costs – moving your voice to the cloud removes the complexity and cost associated with running on-premises phone solutions
• Flexibility – a scalable and flexible managed service that gives you total control of what you spend. You’ll be paying per user per month, only for the employees that use it

Why choose Zoom Phone with BT?

It’s not just the service that makes the difference, but who you choose it with. Why choose Zoom Phone with BT?

• Global voice network – with full PSTN replacement in 24 countries for Zoom Phone, we’ve the global reach to connect users
• Our wealth of voice transformation experience – we have an established heritage of designing, deploying, and managing complex voice deployments
• User adoption services – our user adoption teams ensure you reach the desired business outcomes sooner, with less resistance and end-user pain
• Secure – all our cloud phone solutions are checked, tested and verified by BT Security to make sure your people can keep working – wherever they are – and that your organisation stays operational
• Leading Zoom partner – we’re proud to be awarded by Zoom a Carrier Innovation Award 2020 for being a leading carrier for Zoom Phone. It recognises the experience and global scale we bring to our customers