Continually reshaping, evolving and adapting your network services is vital, especially when faced with the rapidly changing face of business today.

Explore how businesses can reimagine their security for the cloud, turning it into an enabler for better ways of operating.

In a cost-conscious environment, how do you secure the investment you need to implement a digital workplace?

As businesses embrace the digital workplace, it’s an opportunity to re-evaluate working hours to boost productivity and staff retention.

Over the last few weeks I have published a series of blogs where I have focused on giving some advice to companies and employees on how to work during the pandemic. I suspect some people will be interested to hear how we responded so I decided to focus the last one on what we at BT Ireland did when coronavirus struck.

Businesses have done a lot of quick thinking and reacting lately, working out the best ways to carry on during the Coronavirus pandemic as they went along — and contact centres are a prime example. Enterprises with on premise contact centres have transitioned extremely fast to a cloud-based set up or have moved to a contact centre as-a-service structure. There’s no denying that the scale and pace of change has been a challenge, and that a lot of organisations have struggled.

The pandemic has seen organisations adopting technologies they weren’t sure about before, and there has been a lot of talk about long-term impact on advancing digital transformation strategies. Day-to-day business processes are the most obvious impact but contact centres are another area that lockdown could have inadvertently changed forever.

For most global organisations, digital workplace transformation is now at the top of their agenda. But adoption at speed presents specific challenges for these businesses.

Meet Ailbhe McDarby, Head of Unified Communications & Contact Centre Propositions at BT Ireland. We sat down with Ailbhe to get an insight into her role, from the day to day, her product portfolio and how she got to the role she’s in today.

Organisations have now established that Unified Communication (UC) tools are integral for business continuity during lockdown, enabling seamless communications that can range from real time messaging to face-to-face video conferences. But like any technology that’s new to a business, successful implementation and a return on the investment will depend on how quickly it’s adopted. And that’s about changing the way people work.

Many businesses that hadn’t previously provided remote working tools for their employees have had to go for a quick-fix as lockdown forced people to stay at home. Adopting ad hoc solutions risks undoing years of careful procurement and security management, leaving the business exposed to hackers and cyber criminals who are having a field day with hastily dispersed workforces.

Three simple steps to getting your agents working from home and ways to enrich the experience for both your agents and customers.