Our very own Shay Walsh, MD talks of how to keep pace with the demands of this increasingly complex world and how to make the leap to fully digital ways of working to compete in this new world.

Optimum results depend on an agile methodology to guide application reforming, cloud environment preparation and automating application requests.

Facing fraud from every angle, contact centres need to adopt an end-to-end security strategy that keeps them thoroughly protected.

Some businesses are finding migrating to the cloud tricker than they were expecting – the key to a smooth journey is a carefully managed approach.

WAFs are key to protecting web application availability and to boosting security visibility.

Why security teams need to start embracing automation to overcome today’s complex security challenges.

After considerable market growth, CPaaS providers must take stock of their Unified Communications (UC) offerings to overcome key customer challenges.

Automation in cybersecurity is becoming a critical part of an organisation’s defences. Our cyber defence journey and experience in automation spans over 20 years and we’ve learnt a lot along the way.

Quantifying how well your security is protecting you and putting solid strategies in place to respond effectively in times of crisis has never been more important.

Delighted as BT Ireland was to win Best Measurement in Customer Experience at last month’s 2022 European Customer Centricity Awards, we see it as an affirmation of the work we’ve done to date, a milestone on our journey rather than the final destination.

Organisations must prioritise the human firewall and make sure it’s an effective first line of defence in the hybrid working world.

Organisations run the risk of being overwhelmed by the challenges of operating in a multi-cloud environment without a coherent management strategy.