BT collaborated closely with the customer on a project that looked at shaping their future contact centre strategy

Organisations everywhere are on a journey to migrate applications and services to the cloud to achieve increased flexibility and agility. One of the more complex and critical cloud projects is contact centres and enterprise telephony. They are a key sales and customer service channel for companies, especially for an insurance business.

A global technology provider for world-class hospitality brands modernised its contact centre, improving efficiencies with the Five9 platform. This strategic move empowers the company's customers to deliver exceptional guest experiences.

Faced with limitations in features and scalability, a large non-bank mortgage servicing company sought a solution that could grow with its rapid expansion. transformed its customer service through a move to the cloud. Learn how the company seamless modified its omnichannel strategy to meet evolving customer demands.

A home care industry leader had outgrown its previous on-premises contact centre technology and was ready for a major change to elevate its customer experience.

Better service and improved experiences for employees and customers. Achieved with a new contact centre and integrated telephony solution.

Providing a safe and secure banking experience at every stage of the customer journey.

Transforming user experience and bringing faster business results with our trusted user adoption services.

Learn about how BT have been supporting PUMA’s push towards a harmonised global voice and collaboration platform with a cloud-based solution from Microsoft Teams.

A cloud-based contact centre that cuts costs and unnecessary time off.

Organisations everywhere are on a journey to migrate applications and services to the cloud to achieve increased flexibility and agility.